2025 C1 Auto Service Consultant Practice Test – Complete Exam Prep

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Question: 1 / 445

If a technician recommends two repairs, who is correct regarding their prioritization: Service Consultant A suggesting the less expensive repair first, or Service Consultant B saying both repairs are equally important?

Service Consultant A is correct

Service Consultant B is correct

Both A and B are correct

Neither A nor B is correct

In assessing the prioritization of repairs suggested by a technician, it's crucial to consider the nature and urgency of the repairs rather than simply the cost or an arbitrary stance on importance.

The correct interpretation is that neither Service Consultant A nor Service Consultant B accurately addresses the scenario. When faced with multiple repair recommendations, the prioritization should be based on factors such as safety, the condition of the vehicle, potential for further damage, and the customer's needs or budget, rather than on cost alone or treating repairs as equally important without considering their individual implications.

For example, if one repair is essential for the immediate safety of the vehicle while the other would primarily enhance comfort or performance, the safety-related repair should take precedence, regardless of its cost. Therefore, the focus should be a critical assessment of the repairs in context rather than relying solely on cost comparison or a blanket statement about equal importance.

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